
Frequently Asked Questions
Answers to the most common questions about our dental billing services, insurance verification, and practice support
What is dental claim scrubbing, and why is it important?
Dental claim scrubbing is the process of reviewing and correcting claims before submission to insurance companies. Proper claim scrubbing ensures that claims are accurate, complete, and compliant with insurance requirements. This reduces denials, speeds up reimbursements, and maximizes revenue for your practice.
What is Dental Revenue Cycle Management (RCM)?
Dental Revenue Cycle Management (RCM) is the process of managing all financial aspects of a dental practice. This includes insurance verification, claims submission, payment posting, denial management, and accounts receivable follow-up. Proper RCM ensures your practice collects every dollar owed, improves cash flow, and reduces administrative errors.
Why should we outsource dental RCM?
Outsourcing dental RCM saves time, minimizes billing errors, and enhances cash flow. It allows your team to focus on patient care rather than chasing insurance claims, denials, or unpaid accounts. Professional dental billing services often deliver faster reimbursements and higher collection rates than in-house teams.
How do your services improve practice profitability?
By streamlining billing and revenue cycle processes, our services reduce denials, accelerate claim reimbursements, and ensure accurate patient billing. This leads to improved cash flow, fewer write-offs, and a more profitable, efficient practice.
What dental billing and RCM services do you provide?
We offer comprehensive dental billing and revenue cycle management services, including: ● Insurance verification and eligibility checks ● Claims submission and scrubbing ● Payment posting ● Denial and appeal management ● Accounts receivable follow-up ● Patient billing support
Do you work with all dental specialties?
Yes! Our dental billing services support general dentistry as well as specialties like orthodontics, oral surgery, pediatric dentistry, periodontics, and prosthodontics.
How accurate is your insurance verification?
Our insurance verifications are thorough and precise. We check patient eligibility, coverage frequencies, treatment history, and coverage breakdowns, enabling your office to present treatment plans confidently and reduce claim denials.
Will outsourcing dental RCM affect patient relationships?
Not at all! We handle all billing and insurance tasks behind the scenes while your team maintains patient-facing communication. If needed, we also provide professional patient billing support to keep interactions clear and positive.
How do you ensure data security and HIPAA compliance?
We follow strict HIPAA guidelines, use encrypted systems, and maintain confidentiality at every step. Your patient data is safe, secure, and protected at all times.
How quickly do you follow up on unpaid claims?
We initiate follow-ups as soon as claims reach 30 days and continue consistently until payments are secured. Our proactive accounts receivable management helps maximize collections and reduce outstanding balances.
What’s the cost of your dental RCM services?
Our pricing is flexible. We offer flat monthly fees or percentage-based pricing depending on your office size and needs. Outsourcing your dental billing often costs less than hiring an in-house team while improving efficiency and revenue.
How do we get started with your services?
It’s simple! We begin with a free consultation to review your current billing process, then onboard your practice within days with no disruption to your cash flow.
Where is your team located?
Our team is entirely US-based. We do not outsource overseas, ensuring high-quality service, fast communication, and a personal touch for every client.
My staff is worried that hiring your services will take away their jobs. Is that true?
Absolutely not! Outsourcing dental billing and RCM is the complete opposite. Our services allow your staff to focus on what matters most, providing excellent patient care from the moment patients walk in. We handle behind-the-scenes billing and insurance tasks, giving your team more time and less stress while improving overall efficiency and patient satisfaction.
